‘More than half’ of UK households face broadband problems

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One in 5 British households have gifted behind broadband speeds in a final year, according to Which.

A identical series have had tie dropouts and router problems, a consumer rights organisation added.

It polled some-more than 1,900 business opposite 12 providers, some-more than half of whom reported carrying problems with their broadband use or price.

Which pronounced providers had “a prolonged approach to go” to accommodate patron expectations.

The consult looked during a biggest providers, including BT, Sky, TalkTalk, Virgin Media and Zen Internet. Together they offer about 90% of UK broadband customers.

It pronounced TalkTalk business were many expected to knowledge “very slow” speeds, with 31% of them stating problems over a final 12 months.

They were followed by BT users, 23% of whom had issues. Sky came next, with 22% of a business carrying complained.

When it came to tie dropouts, SSE was a misfortune performer with roughly a entertain of a business affected.

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And Which pronounced Virgin Media business were a many expected to face router issues, and be left with no internet during all “for hours or even days during a time”.

Complaints

Overall, Virgin Media business reported feeling many discontented with their service, nonetheless their tip censure was about new cost rises, with some 47% stating an boost in a final year.

Price was also a tip censure about BT, with 30% of business stating an increase.

A Virgin Media orator said: “We do all we can to change gripping a prices rival while investing to accommodate customers’ ever-increasing ardour for faster broadband and improved content.”

It comes notwithstanding new measures from Ofcom charity involuntary remuneration for behind repairs, missed appointments and behind installations.

Alex Neill, Which’s handling executive of home products and services, said: “It’s transparent that too many households are still pang from poor broadband and a investigate shows that providers have a prolonged approach to go before they accommodate their customers’ expectations.

“Customers who humour from a trashy broadband use will acquire new measures for involuntary compensation, however providers should do some-more to stop these problems from function in a initial place.”

Digital apportion Margot James said: “Broadband has turn a complicated necessity, and we all know how frustrating it is when it doesn’t work.

“We’ve introduced a raft of measures with Ofcom to assistance strengthen consumers, including receiving remuneration when their use falls short, and creation it easier for business to switch provider if they’re not removing what they’ve paid for and are entitled to.”

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