Apple’s new intelligent speakers can streak wooden surfaces, withdrawal a white symbol where they are placed, a organisation has acknowledged.
The US association has suggested that owners might have to re-oil seat if a HomePod is moved.
The device went on sale final week after carrying been behind from a strange 2017 recover date.
Apple updated a assistance page to advise “placing your HomePod on a opposite surface” if business were concerned.
“It is not surprising for any orator with a vibration-dampening silicone bottom to leave amiable outlines when placed on some wooden surfaces,” a association said.
“The outlines can be caused by oils diffusing between a silicone bottom and a list surface, and will mostly go divided after several days when a orator is private from a wooden surface.
“If not, wiping a aspect kindly with a soothing damp or dry cloth might mislay a marks. If outlines persist, purify a aspect with a seat manufacturer’s endorsed cleaning process.”
Gadget examination site Pocket-Lint told a BBC it had never seen anything like this problem.
The website’s founder, Stuart Miles, told a BBC that a orator left a symbol on his kitchen worktop within 20 minutes.
“To transparent it, we had to silt a timber down and afterwards re-oil it,” Mr Miles said.
“It wasn’t a finish of a universe for us. But if you’ve bought an costly Scandinavian buffet or some pleasing square of wooden seat and afterwards got a symbol on it from a speaker, we can suppose a horror,” he added.
The NYT’s Wirecutter site pronounced Apple told it that “the outlines can urge over several days after a orator is private from a timber surface.”
Apple combined that if a outlines did not urge afterwards business could “try cleaning a aspect with a manufacturer’s suggested oiling method”.
It is not nonetheless transparent if a problem affects all HomePod speakers or only a representation of a initial prolongation run.
Heat and moisture?
The £319 HomePod has been praised in reviews for a peculiarity of a drum records that it can produce.
But to do so, it needs to be placed on a prosaic surface.
“Most others inclination that we exam have tiny feet that lift them off a opposite ever so somewhat to means an atmosphere flow,” commented Mr Miles.
“But a HomePod appears to need hit with a aspect that it’s on to ring and emanate a absolute bass.
“I put it on a coaster to see if that would fight [leaving a mark] though that broken a drum qualities, so that’s not a repair to a problem,” he added.
According to one seat gloss recommendation site, the many common causes of white marks on wooden seat are feverishness and moisture.
The BBC has asked Apple for some-more sum about a issue.
One blogger who closely follows a association was astounded by a development.
“Anyone who runs into this should be outraged,” wrote Daring Fireball’s John Gruber.
“Apple has been creation products that go on shelves and tables for years… and I’ve never seen a news of repairs to a surface.
“This seems like an emanate that should have been held during a duration where HomePod was being widely tested during home by many Apple employees.”