Vodafone rated misfortune mobile provider by Which? survey

Vodafone storeImage copyright
Getty Images

Vodafone has been rated a misfortune mobile phone provider for a seventh year using in an annual patron consult by consumer run organisation Which?.

The other heading providers, EE, O2 and Three, also scored badly, with use judged “average” and “disappointing”.

Of a tiny providers, Utility Warehouse ranked tip for value for money, incentives and patron service.

Vodafone pronounced improving services for business was a tip priority and it had been operative tough to residence a issue.

It pronounced in a statement: “These commentary published by Which? unequivocally don’t compare adult with what a business are revelation us, with a own, exclusively accurate patron compensation scores jumping 13 points from final year to their best ever level.”

The consult by Which? asked 3,600 consumers about their use provider.

Wrong bill

The smaller networks that use a large four’s infrastructure, famous as mobile practical network operators (MVNOs), kick a large 4 on patron compensation and a odds that users would suggest a use to a friend.

Vodafone had a misfortune patron measure (49%) with one in 6 business revelation Which? they would not suggest it to a friend, compared with 9 in 10 Utility Warehouse subscribers who pronounced they would suggest their service.

One in 7 Vodafone business also pronounced they had perceived an suddenly costly or improper bill, Which? said. The network was also rated misfortune for patron service.

EE finished second from bottom. One in 7 of a EE business surveyed compensate some-more than £50 a month for their contract, and Which? pronounced it was not astounded that a use perceived a low measure for value for money.

Switching provider

Alex Neill, from Which?, said: “Customers who are fed adult should demeanour to switch provider as shortly as they can.”

She forked out that new reforms would shortly meant that mobile business would be means to switch provider by content message.

Ms Neill said: “We wish [this] will make it quicker and easier for business to find a improved deal.”

Last week, media regulator Ofcom said that Vodafone and BT, that owns EE, were a most-complained about mobile operators in a final 3 months of final year.