Currys PC World apologises for additional charges on laptops

Currys PC WorldImage copyright

Currys PC World has apologised after business complained they were pressured into profitable adult to £40 in set-up fees for a new laptop.

Consumer organisation Which? pronounced 108 business had reported being given no choice though to compensate a additional volume when they collected their laptop.

Which? pronounced it had lifted a emanate with a organisation “multiple times” given 2015, though continued to hear complaints.

Currys PC World pronounced it was “urgently re-briefing” a stores.

Customers pronounced staff had told them computers that had already been set adult were a usually ones left in stock, definition they would have to compensate a formerly unmentioned set-up fee.


The tradesman offers a £35 “Knowhow” set-up service. Customers told Which? they were not suggested it was optional.

Under UK consumer agreement law all retailers should publicize a full cost of a product bought online.

A Currys PC World mouthpiece said: “We are contemptible to hear that some business have been charged for a Knowhow Laptop Set-up use on their new appurtenance when they did not ask it.

“While environment adult machines in allege enables business who wish a use to advantage from it true away, it is not something everybody needs.

“We are urgently re-briefing a stores now to remind them that, in a tiny series of cases where usually pre-set adult models are available, business should not be charged for a use when they buy their laptop.”

Customers influenced by this should email Currys PC World during, she added.


Which? called on a organisation to reinstate influenced customers, observant it had initial contacted Currys in Jan 2015.

Alex Neill, Which? executive of home and product services, said: “This emanate has been going on for some-more than 3 years but fortitude and we are unhappy people are stability to news feeling pressurised into interruption with their cash.

“We wish Currys to make cast-iron guarantees that it will put an finish to this use and that business who’ve been held out will be reimbursed.”

In 2013, hundreds of Currys business complained they had been mis-sold extended warranties.

Currys pronounced during a time that papers seen by BBC Wales were a record of because people cancelled a guaranty and did not infer mis-selling.