Leeds Beckett University has launched a chatbot to assistance impending students find a right course.
It follows a announcement of A-level formula in England, Wales and Northern Ireland.
Using Facebook Messenger’s chatbot technology, students would be means to “assess their suitability” for opposite courses, a university said.
But if they would cite to pronounce to a human, “phone lines will continue to be open via a clearing process”.
The university’s conduct of digital knowledge and engagement, Dougal Scaife, said: “We know that a impending students already use lots of messaging program for communicating with their friends, such as Snapchat, WhatsApp, as good as texting, so building a chatbot was a healthy expansion in sequence to rivet with a impending students in a middle that is ubiquitous, familiar, and gentle for them.”
Pamela Clark-Dickson, an researcher during investigate organisation Ovum, thinks it is a good use of a technology.
“More and some-more organisations are regulating chatbots and for utterly elementary tasks they can be useful and effective.”
“It frees adult tellurian agents to understanding with some-more formidable enquiries.”
Leeds Beckett is not a initial university to occupy chatbot technologies.
Georgia Tech University used a chatbot to answer questions from students enrolled in an synthetic comprehension march final year.
It is dubbed Jill Watson since it is formed on IBM’s Watson technology.
The chatbot was one of 9 training assistants responding thousands of questions on a course’s online forum.
And Prof Ashok Goel, who hired Jill Watson, did not exhibit that she was not tellurian until after a students had finished their final exams.